Please review our list of frequently asked questions below. If you require further assistance, please contact us.

1. How can I pay my maintenance fees?

The preferred and most convenient way to pay your maintenance fees is by pre-authorized payment. A Pre-Authorized Payment Form can be downloaded from our website, mailed or faxed to you.

2. How can I pay for a Special Assessment?

Special assessment payments cannot be automatically withdrawn from your bank account. Please forward cheque(s) or pay in cash at our office.

3. Why is there an increase in maintenance fees?

Increases in maintenance fees are related to increases in operating costs. It is important for owners to attend the Annual General Meeting in order to review and provide input for the budget. The budget is approved by a majority vote of the owners each fiscal year end.

4. Can you give me directions to your office?

Our office is located at #210-5500 152nd Street, Surrey, V3S 5J9. Please refer to the map below.

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5. What should I do if I want to do some renovations in my unit?

Submit a written request to the strata council. The written request may be deposited in the council mailbox if applicable or faxed or mailed to FCPM to the attention of your property manager.

6. How long do I have to wait for a reply to correspondence concerning renovations?

This is dependent on the procedures in place at each strata corporation. Renovation requests are usually considered at the next council meeting.

7. Who will respond to my letter?

The property manager assigned to your strata corporation will respond to your letter, on behalf of the strata council.

8. If I receive a letter from the strata corporation that I wish to dispute, whom do I talk to?

Please contact the property manager that signed the letter.

9. Am I allowed a pet?

An owner’s ability to keep a pet in his or her strata lot, or allow that pet on the common property is limited to the provisions of the Strata Corporation Bylaws. Please refer to the Strata Corporation Bylaws.

10. How do I rent my unit?

An owner's ability to rent out his or her strata lot is limited to the provisions of the strata corporation bylaws. Please refer to the strata corporation bylaws under "Rental Restrictions". Owners should then write to the strata council to request permission to rent their unit. The council will make a decision at the next council meeting and then inform the owner in writing.

11. What personal insurance should an owner have?

Owners should obtain personal insurance for contents, liability and betterments or upgrades to their unit as these are not covered by the strata insurance. A copy of the Strata Insurance Certificate is attached to the notice of the Annual General Meeting each year. It is recommended that this insurance certificate be forwarded to your personal insurance provider to ensure that you have adequate coverage.

12. What is a "catch-up fee"?

Occasionally an Annual General Meeting is scheduled in the month after the strata corporation's fiscal year-end. If this occurs, any fee increase will be retroactive to the beginning of the new fiscal year. The "catch-up fee" is the difference between your old maintenance fee and your new one. Because you paid the old fee for the first month of the new year, you need to pay to “catch-up” to the new fee. By the second month of the new fiscal year, your pre-authorized payment will be automatically adjusted to the new maintenance fee.

13. My neighbor is very noisy. What can I do about it?

Any complaints about bylaw infractions should be directed in writing to the strata council via FCPM. Include details such as the time, location and nature of your complaint. As per the Strata Property Act Section 135, the strata corporation is obligated to be fair in dealing with bylaw complaints. After receiving your written complaint, the council will investigate, and give the offending owner an opportunity to respond. The council will then decide what action, if any, needs to be taken to enforce the bylaw.

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